Privacy Policy

1. INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data are all data with which you can be personally identified.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Clover & Cloth Vancouver. The controller for the processing of personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller), this website uses an SSL or TLS encryption. You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser line.

2. DATA COLLECTION WHEN VISITING OUR WEBSITE

When you use our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data that is technically necessary for us to display the website to you:

•       Our visited website

•       Date and time of access

•       Amount of data sent in bytes

•       Source/reference from which you accessed the page

•       Used browser

•       Operating system used

•       IP address used (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6 Para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files subsequently if there are concrete indications of unlawful use.

3. COOKIES

In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information to an individual extent, such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie.

In some cases, cookies are used to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). If personal data are also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 Para. 1 lit. b GDPR either for the execution of the contract or in accordance with Art. 6 Para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

We may work with advertising partners who help us to make our Internet offer more interesting for you. For this purpose, cookies from partner companies may also be stored on your hard drive when you visit our website (third-party cookies). If we cooperate with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the respective information collected in the following paragraphs.

Please note that you can set your browser in such a way that you are informed about the setting of cookies and can individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages the cookie settings. You will find these for each browser under the following links:

•       Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

•       Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

•       Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en

•       Safari: https://support.apple.com/kb/ph21411?locale=de_DE

•       Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that if you do not accept cookies, the functionality of our website may be limited.

4. CONTACT

As part of contacting us (e.g., via contact form or email), personal data is collected. The data collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of processing your request or for contacting you and the associated technical administration. The legal basis for processing the data is our legitimate interest in responding to your request in accordance with Art. 6 Para. 1 lit. f GDPR. If your contact aims at concluding a contract, an additional legal basis for the processing is Art. 6 Para. 1 lit. b GDPR. Your data will be deleted after final processing of your inquiry, which is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no legal retention obligations.

5. DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING

According to Art. 6 Para. 1 lit. b GDPR, personal data will continue to be collected and processed if you provide it to us for the execution of a contract or when opening a customer account. The data collected can be seen from the respective input forms. You can delete your customer account at any time and can be done by sending a message to the above address of the controller. We store and use the data you provide for contract processing. After complete execution of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after expiration of these periods, unless you have expressly consented to further use of your data or a legally permitted further data usage from our side has been reserved, about which we will inform you accordingly.

6. USE OF YOUR DATA FOR DIRECT ADVERTISING

6.1 Registration for our email newsletter

When you sign up for our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Further optional data is voluntary and is used to address you personally. For sending the newsletter, we use the double opt-in procedure. This means that we will only send you an email newsletter if you have expressly confirmed that you consent to receiving newsletters. We will then send you a confirmation email asking you to confirm that you wish to receive newsletters in the future by clicking on a corresponding link.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 Para. 1 lit. a GDPR. When you register for the newsletter, we store your IP address and the date and time of registration entered by the Internet service provider (ISP) in order to be able to trace any misuse of your email address at a later point in time. The data collected by us when you register for the newsletter will be used exclusively for advertising purposes in the form of the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the controller mentioned at the beginning. After unsubscribing, your email address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

6.2 Sending the email newsletter to existing customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to send you regular offers for similar goods or services from our range by email. In this regard, we do not need to obtain separate consent from you. The data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising pursuant to Art. 6 Para. 1 lit. f GDPR. If you initially objected to the use of your email address for this purpose, we will not send any emails. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with future effect by sending a message to the controller mentioned at the beginning. For this purpose, you will only incur transmission costs according to the basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will be stopped immediately.

7. DATA PROCESSING FOR ORDER PROCESSING

7.1 General

The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution as part of the payment processing, insofar as this is necessary for the payment processing. If payment service providers are used, we will inform you about this explicitly below. The legal basis for the transfer of data is Art. 6 Para. 1 lit. b GDPR.

7.2 Use of Payment Service Providers

PayPal

When paying via PayPal, credit card via PayPal, direct debit via PayPal, or - if offered - "purchase on account" or "installment payment" via PayPal, we pass your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") as part of the payment processing. The transfer takes place in accordance with Art. 6 Para. 1 lit. b GDPR and only insofar as it is necessary for payment processing.

PayPal reserves the right to conduct a credit check for payment methods such as credit card via PayPal, direct debit via PayPal, or - if offered - "purchase on account" or "installment payment" via PayPal. For this purpose, your payment data may be transmitted to credit agencies in accordance with Art. 6 Para. 1 lit. f GDPR based on PayPal's legitimate interest in determining your creditworthiness. PayPal uses the result of the credit check regarding the statistical probability of default for the purpose of deciding on the provision of the respective payment method. The credit check may include probability values (so-called score values). If score values are included in the result of the credit check, they have their basis in a scientifically recognized mathematical-statistical procedure. Address data is also included in the calculation of the score values, among other things. For further data protection information, including the credit agencies used, please refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full. You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.

SOFORT

If you select the payment method "SOFORT", payment processing will be carried out by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany ("SOFORT"), to whom we pass on your information provided during the ordering process, together with the information about your order, in accordance with Art. 6 Para. 1 lit. b GDPR. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). Your data will only be passed on to SOFORT for the purpose of processing the payment with the payment service provider and only to the extent necessary for this purpose. You can find further information about SOFORT's data protection provisions at: https://www.klarna.com/sofort/datenschutz.

8. CONTACT FOR REVIEW REMINDERS

We use your email address for a one-time reminder to submit a review of your order for the review system used by us, provided you have given your express consent for this during or after your order in accordance with Art. 6 Para. 1 lit. a GDPR. You can revoke your consent at any time by sending a message to the controller responsible for data processing.

9. USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook Plugins with Shariff Solution

Our website uses so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). To increase the protection of your data when visiting our website, these buttons are not integrated as unrestricted plugins, but only as HTML links into the page. This type of integration ensures that when a page of our website containing such buttons is called up, no connection is made to the servers of Facebook. If you click on the button, a new browser window will open and call up the Facebook page on which you can interact with the plugins there.

Facebook Inc. in the USA is certified under the EU-US Privacy Shield Agreement, which ensures compliance with the level of data protection applicable in the EU. For the purpose and scope of data collection and the further processing and use of the data by Facebook as well as your rights and settings options for protecting your privacy, please refer to Facebook's privacy policy: https://www.facebook.com/policy.php.

9.2 Google+ Plugins as Shariff Solution

On our website, so-called social plugins ("plugins") of the social network Google+ are used, operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). To increase the protection of your data when visiting our website, these buttons are not integrated as unrestricted plugins, but only as HTML links into the page. This ensures that no connection is made to the servers of Google+ when a page containing such buttons is loaded. If you click the button, a new browser window will open and call up the Google+ page.

Google LLC, based in the USA, is certified under the EU-US Privacy Shield Agreement. For further information, please refer to Google's privacy policy: https://www.google.com/intl/de/policies/privacy/

9.3 Instagram Plugin as Shariff Solution

On our website, so-called social plugins ("plugins") of the online service Instagram are used, operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram"). These buttons are integrated only as HTML links, ensuring no connection is made to Instagram's servers on page load. If you click the button, a new browser window will open the Instagram page.

Instagram LLC, based in the USA, is certified under the EU-US Privacy Shield Agreement. For further information, please refer to Instagram's privacy policy: https://help.instagram.com/155833707900388/

10. ONLINE MARKETING

10.1 DoubleClick by Google

This website utilizes the online marketing tool DoubleClick by Google, operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick"). DoubleClick uses cookies to display relevant ads to users, improve campaign performance reports, or prevent a user from seeing the same ads multiple times. The processing is based on our legitimate interest in optimal marketing of our website according to Art. 6 Para. 1 lit. f GDPR.

Additionally, DoubleClick can track conversions using cookie IDs. According to Google, DoubleClick cookies do not contain personally identifiable information. By integrating DoubleClick, Google receives information that you have accessed the corresponding part of our website or clicked on an ad from us. If you are registered with a Google service, Google can associate the visit with your account.

If you wish to opt-out, you can disable cookies for conversion tracking via your browser settings or through the Digital Advertising Alliance at www.aboutads.info. Google LLC, based in the USA, is certified under the EU-US Privacy Shield Agreement. For more information, please visit: https://www.google.de/policies/privacy/

10.2 Use of Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and conversion tracking of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). The conversion tracking cookie is set when a user clicks on a Google AdWords ad. These cookies usually lose their validity after 30 days and are not used for personal identification. The information obtained is used to create conversion statistics for AdWords customers. We use Google AdWords on the basis of our legitimate interest in targeted advertising according to Art. 6 Para. 1 lit. f GDPR.

Google LLC, based in the USA, is certified under the EU-US Privacy Shield Agreement. For more information on Google's privacy policy, please visit: https://www.google.de/policies/privacy/. You can permanently disable cookies for ad preferences via: https://www.google.com/settings/ads/plugin?hl=de

11. WEB ANALYSIS SERVICES

Google (Universal) Analytics

This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies" to help analyze how users use the website. The information generated by the cookie (including your IP address, truncated for anonymization) is usually transmitted to and stored by Google on servers in the United States.

This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures anonymization of the IP address by truncation. Through this extension, your IP address is shortened by Google within member states of the European Union before being transmitted. This processing is carried out in accordance with Art. 6 Para. 1 lit. f GDPR based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

You can prevent the storage of cookies by adjusting your browser software; however, please note that if you do this, you may not be able to use all features of this website. You can also prevent Google from collecting data generated by the cookie by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout?hl=de

Google LLC, based in the USA, is certified under the EU-US Privacy Shield Agreement. This website also uses Google Analytics for cross-device analysis of visitor traffic through a user ID. Upon first accessing a page, the user is assigned a unique, permanent, and anonymized ID set across devices. The user ID does not contain any personally identifiable information.

12. RETARGETING / REMARKETING / RECOMMENDATION ADVERTISING

Facebook Custom Audience via Pixel Procedure

This website uses the "Facebook Pixel" of Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). In the event of explicit consent, this allows tracking of user behavior after they have seen or clicked on a Facebook advertisement. This process is used to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and can help optimize future advertising campaigns.

The data collected is anonymous to us and does not provide any conclusions about the identity of the users. However, the data is stored and processed by Facebook, allowing a connection to the respective user profile. These processing operations only take place with explicit consent in accordance with Art. 6 Para. 1 lit. a GDPR. Consent may only be given by users who are older than 13 years.

Facebook Inc., based in the USA, is certified under the EU-US Privacy Shield Agreement. You can disable cookies by third parties such as Facebook at: https://www.aboutads.info/choices/

Google AdWords Remarketing

Our website uses the functions of Google AdWords Remarketing, through which we advertise this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google sets a cookie in the browser of your device, which enables interest-based advertising based on a pseudonymous cookie ID. The processing is carried out on the basis of our legitimate interest in the optimal marketing of our website in accordance with Art. 6 Para. 1 lit. f GDPR.

You can permanently disable the setting of cookies for advertising preferences by downloading and installing the browser plug-in available at: https://www.google.com/settings/ads/onweb/. Alternatively, you can make adjustments through the Digital Advertising Alliance website at www.aboutads.info.

Google LLC, based in the USA, is certified under the EU-US Privacy Shield Agreement. For further information and Google's privacy policy regarding advertising, please visit: https://www.google.com/policies/technologies/ads

13. RIGHTS OF THE DATA SUBJECT

13.1 Overview of Rights

The applicable data protection law grants you comprehensive rights as a data subject regarding the processing of your personal data by the controller, which we hereby inform you about:

Right to information according to Art. 15 GDPR: You have the right to obtain information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage duration, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, and the origin of your data if it was not collected by us.

Right to rectification according to Art. 16 GDPR: You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you and, if necessary, the completion of incomplete personal data stored by us.

Right to erasure according to Art. 17 GDPR: You have the right to demand the erasure of your personal data if the conditions of Art. 17 (1) GDPR are met. However, this right does not apply if processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest, or to assert, exercise or defend legal claims.

Right to restriction of processing according to Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data contested by you is being verified, if you refuse the erasure of your data due to unlawful data processing, if you need your data to assert, exercise or defend legal claims, or if you have objected to processing pending verification of legitimate grounds.

Right to information according to Art. 19 GDPR: If you have asserted the right to rectification, erasure, or restriction of processing, the controller is obliged to notify all recipients to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.

Right to data portability according to Art. 20 GDPR: You have the right to receive your personal data in a structured, commonly used, and machine-readable format or to request the transmission to another controller, provided that this is technically feasible.

Right to revoke consent pursuant to Art. 7 (3) GDPR: You have the right to revoke consent to the processing of your data at any time with effect for the future. In the event of revocation, we will delete the data concerned immediately, unless further processing can be based on a legal basis without consent. The revocation of consent does not affect the lawfulness of processing based on consent before its revocation.

Right to lodge a complaint pursuant to Art. 77 GDPR: If you believe that the processing of personal data concerning you violates the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement.

13.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA BASED ON OUR OVERRIDING LEGITIMATE INTEREST IN THE CONTEXT OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION.

IF YOU MAKE USE OF YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED. HOWEVER, FURTHER PROCESSING IS RESERVED IF WE CAN PROVE COMPELLING LEGITIMATE GROUNDS FOR PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR IF PROCESSING SERVES TO ASSERT, EXERCISE, OR DEFEND LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME. IF YOU MAKE USE OF YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.

14. DURATION OF STORAGE OF PERSONAL DATA

The duration of the storage of personal data is based on the respective statutory retention period (e.g., commercial and tax retention periods). After the expiry of the period, the corresponding data will be routinely deleted, provided they are no longer necessary for the fulfillment of the contract or the initiation of a contract and/or there is no longer a legitimate interest on our part in the further storage.